Database Connection Action Required

The platform was unable to connect to the MySQL database specified in your configuration file (config/db.php).

MySQL Response: SQLSTATE[HY000] [1045] Access denied for user 'deskops'@'localhost' (using password: YES)

Quick 3-Step cPanel Fix:

  1. Check Database Name & User Prefix in cPanel:
    Most cPanel web hosts prepend your cPanel account username to database names (e.g. yourcpaneluser_rematrix_helpdesk instead of just rematrix_helpdesk). Check cPanel → MySQL Databases for the exact full name.
  2. Update config/db.php Credentials:
    Open config/db.php and verify DB_NAME, DB_USER, and DB_PASS match your cPanel MySQL settings.
  3. Import the Database Schema:
    Go to cPanel → phpMyAdmin, select database rematrix_helpdesk, click Import, and upload database/localhost.sql.
Once your database credentials match in config/db.php, refresh this page to access your Helpdesk Portal instantly.